Woman who answered first 9/11 call meets flight attendant’s family 25 years later

On Sept. 11, 2001, Vanessa Minter, an American Airlines reservations agent, answered Betty Ong’s call from one of the hijacked planes during the terror attacks. In an exclusive interview with Jonah Kaplan, Minter recalls the flight attendant’s bravery and finally meets Ong’s family 25 years later.